Take a look around to find the latest news, insight and helpful information for LifeSecure agents.
Posted at 05:30 AM | Permalink
LifeSecure e-delivery is the fast, secure, and convenient way for policyholders to instantly access documents and notifications about their LifeSecure coverage.
When your clients enroll in e-delivery, they’ll get automated emails, text messages, or both, letting them know when new documents or notifications are available in their secure policyholder portal. Once they’re logged in, the newest documents will be instantly available at the top of the page. Currently e-delivery is limited to annual mailings that include privacy practices and long term care lapse designee notices. Over time it will be expanded to include additional documents and notifications.
For your clients, it means less paper and less waiting for the mail.
For us, it means quickly getting important information to your clients and reducing our overall environmental impact.
Encourage your clients to join our efforts to go paperless! Enrolling is easy and only takes a couple clicks – here's how to help your clients sign-up for e-delivery .
All LifeSecure product applications have been updated to ask applicants to choose between receiving policy-related notifications and documents via paper delivery, email, text, or both email and text. If they select email and/or text, they'll be required to provide consent for electronic delivery when completing their online application. If using paper applications with wet signatures, the Consent for Electronic Delivery form must be completed and submitted with the application.
Existing policyholders can enroll in e-delivery and update their delivery preferences at any time in the policyholder portal. Within the portal, they can change their document delivery selection by clicking on Your Profile in the navigation menu and editing their Personal Information. They can also update their preferences by contacting LifeSecure Policyholder Support.
And some of your clients may be hearing from us! We plan to reach out to a select group of policyholders via text, email, and U.S. mail asking them to sign up for e-delivery. They’ll be able to enroll through a secure personal link in the text and email, or by scanning a QR code on the paper mailing.
If you have any questions, please contact our Agent Support team.
Posted at 07:35 AM | Permalink
Great news! LifeSecure's next-gen individual Hospital Indemnity Insurance has landed in Washington!
View our Product Availability Chart to see all states in which LifeSecure products are available.
We paired our trademark straightforward, yet flexible coverage with several new product enhancements that allow clients to customize their coverage to align with their health plan, including Medicare Advantage. The end result is a product that’s easy to sell and helps clients like yours extend their protection from out-of-pocket medical costs.
Click here to view product details & sample monthly premiums.
Want to learn more? Watch an on-demand webinar! In this session, our Sales team provides a product overview, a rundown of key competitive advantages, and tips to help you sell.
Posted at 08:56 AM | Permalink
LifeSecure’s accident, critical illness and hospital indemnity products have incredible value as stand-alone products, but they also work well together when paired with health insurance. Not only can they provide a whole health solution for your clients, but they also offer advantages to agents looking to grow their business. Here are the top four reasons to start offering supplemental health solutions to your clients.
To learn more, contact our Agent Support team or check out our on-demand webinar library and watch an informative session whenever it fits your schedule.
Posted at 09:05 AM in Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, Sales Tips | Permalink
An unexpected illness or injury often creates a number of questions for families that extend beyond health and recovery. Can they cover their deductible? Will they have to miss work and lose income? How much will follow-up care cost?
About one-third of Americans struggle to pay their medical bills – including those with health insurance – and 27 percent delay or skip getting the health care they need due to cost1. Especially in the era of high deductible health plans, it’s important that your clients understand how LifeSecure's Accident and Critical Illness insurance can be paired with health coverage as important solutions to help protect, provide and plan.
Accident Insurance | Critical Illness Insurance |
Pays cash benefits based on actual medical expenses for covered injuries, regardless of any other insurance. Offsets medical deductibles, co-pays and other unexpected medical costs. Benefits for lost wages, transportation, child care, or anything else that helps during recovery. |
A lump-sum benefit to provide financial support when it’s needed the most. Policyholders can use their benefits any way they want, from medical treatments to daily bills and living expenses – so that they can focus on recovery, not their finances. Provides confidence to pay bills, maintain their daily life, and protect a better tomorrow for their family. |
Bundling these solutions can be an opportunity to provide a better value and create a win-win scenario for you and your clients.
Peace of mind during stressful times. With flexible financial support, LifeSecure's Accident and Critical Illness benefits can help bridge the gap between health insurance coverage and out-of-pocket expenses, especially for families with high deductibles and out-of-pocket maximums.
Pay less for overall coverage. Your clients can lower their health insurance premiums by confidently increasing their medical deductibles. Extending benefits with accident and/or critical illness coverage can provide cash when it’s needed most, to help offset deductibles and other out-of-pocket medical costs.
Earn more commissions. Create a new revenue stream with budget-friendly policies. For example: Sell just two policies a week and you could earn over $20,000 in annual commission*
Try mining your current business to find new prospects and talk to your clients about how they could benefit from extra protection. You might just find stronger sales opportunities, grow your business, and strengthen client loyalty.
* Note: Compensation will vary depending on actual commission level and policy premium
1 Henry J. Kaiser Family Foundation, 2017
Posted at 08:42 AM in Accident Insurance, Critical Illness Insurance, Sales Tips | Permalink
Even after years of growth as a workplace benefit, Accident Insurance remains an in-demand product with plenty of opportunity. In fact, it’s among the most popular benefits in terms of unmet demand – nearly one in four workers say accident protection is important to them but their employers don’t offer it*.
And at a time when more employers are building flexible packages designed to appeal across generations and provide employees with impactful support when it’s needed most, Accident Insurance can be a vital piece of their benefit strategy.
Here are a few of the product features that help make Accident Insurance our most popular worksite ancillary product:
See how our worksite Accident, Critical Illness and Hospital Indemnity insurance can work for you at a free webinar on Wednesday, May 22, at 2 p.m. ET. Or reach out to your Regional Sales Manager to discuss how LifeSecure’s solutions can uncover new opportunities with worksite clients of nearly any size.
* LIMRA, 2023 Benefits and Employee Attitude Tracker
Posted at 11:15 AM | Permalink
As a reminder, LifeSecure does not accept any claim documents submitted via email to Claims, Agent Support, Policyholder Support or any other department.
The security of data and personal information is of the utmost importance to us. Like other carriers who follow these industry best practices, we believe submitting claims information via email creates an unnecessary security risk for you, your clients and LifeSecure.
Security standards
We set a high bar for our data security standards in order to protect our customers like you and your clients. Our internal systems, online portals, administrative procedures and policies, and more were all designed and implemented to uphold these high standards.
While we take great pride in our innovative technology platform that makes it easy for you to do business, we cannot relax our standards in any way and, in turn, compromise the trust that you and your clients place in us to protect PHI, PII and other sensitive information. Using our approved claims submission process is the best way to ensure end-to-end security.
Emails may put personal information at risk
Email messages are not as secure as most people think. In fact, many cybersecurity experts believe emails are vulnerable to security threats in every step of their journey, from sender to recipient. And that risk multiplies if one of the users sends an unencrypted email or uses a device infected with a virus or malware, or that has been compromised by a cybersecurity attack such as phishing. Since LifeSecure cannot confirm the security of an email coming from you or your clients, we cannot consider it an acceptable way of submitting sensitive claims data.
Best practices for submitting a claim
Claims documents should only be submitted to LifeSecure by U.S. mail, via our secure fax, or through the policyholder’s secure Personal Web Portal at www.YourLifeSecure.com.
Click here for full details on filing a claim for Accident, Critical Illness, Hospital Indemnity and Long Term Care insurance. These helpful instructions can also be shared with your clients.
We look forward to continuing to work together to keep claims data and all personal information safe and secure.
Posted at 06:47 AM | Permalink
LifeSecure is open for business at the worksite – and you should be too!
If you’ve never sold ancillary benefits in the worksite market, don’t let that stop you. Now is a great time to jump in and uncover new opportunities to grow your earning potential with our worksite Accident, Critical Illness and Hospital Indemnity insurance.
As our Regional Sales Managers can tell you, selling to 10 clients at a time is just as easy as selling to one. And your worksite leads may already be in your current book of business.
Get started in the worksite market today with three simple steps:
It’s that easy – let us show you how! Contact your Regional Sales Manager to learn more.
Posted at 10:35 AM | Permalink
Please carefully read the following updates regarding the removal of “Direct-Billing (Mail)” as a premium payment option and revisions to paper applications with wet signatures.
LifeSecure will cease to offer “Direct-Billing (Mail)” as a premium payment option for applicants beginning on March 28, 2024.
Under the “Direct-Billing (Mail)” option, policyholders receive paper bills via USPS. After March 28, applicants will be able to choose between two efficient and customer-friendly premium payment options: electronic funds transfer (EFT) or automatic credit card.
Did you know? Policyholders who pay their LifeSecure premiums using an EFT tied to a bank account stay in force two times longer than policyholders who choose direct bill (mail) or credit card payments. And by staying in force longer, premiums paid using EFT help agents earn an average of 36% more in commissions.
Changes to Paper Applications We are updating all fillable paper application PDFs for Accident, Critical Illness and Hospital Indemnity/Hospital Recovery insurance to exclude the “Direct-Billing (Mail)” option in the Premium Payment Authorization section. These PDFs will be available for downloading/printing in your Agent Portal beginning 3/14/2024. Note: The new application PDFs include “NDB” in the footer of page 1 to indicate “No Direct-Billing.” If you use paper applications to obtain wet signatures from clients, please plan to destroy all blank hard copies and/or digital files of LifeSecure applications that were printed or downloaded on or before 3/27/2024. Note: LifeSecure will not accept applications with “Direct-Billing (Mail)” selected as the premium payment option on or after 3/28/24. |
Effective March 28, 2024, we are revising certain product applications in Georgia, Maryland, New Jersey, and Virginia (expected). The chart below includes current and future form numbers for four applications with required updates from the state Departments of Insurance.
Please plan to destroy all blank hard copies and/or digital files of LifeSecure applications that were printed or downloaded on or before 3/27/2024.
State | Product |
CURRENT Form Numbers |
NEW Form Numbers for submissions through 3/27/2024 |
Georgia | Accident | LS-AC3-0230 GA | LS-AC3-0230 GA 10/23 |
Maryland | Hospital Indemnity - Individual | LS-HI4-0284 MD | LS-HI4-0284 MD 10/23 |
Maryland | Hospital Indemnity - Worksite | LS-HI4-0283 MD | LS-HI4-0283 MD 10/23 |
New Jersey | Critical Illness | LS-CI-0201 NJ 04/22 | LS-CI-0201 NJ 10/23 |
Virginia (expected) | Hospital Recovery - Individual | LS-HR-0284 VA | LS-HR-0284 VA 10/23 |
Virginia (expected) | Hospital Recovery - Worksite | LS-HR-0283 VA | LS-HR-0283 VA 10/23 |
Posted at 09:23 AM | Permalink
When LifeSecure receives feedback from agents about its Accident coverage, we often hear that policyholders and prospects like how cash benefits can be paid regardless of any other insurance. That means no coordination of benefits and a simpler claims experience.
But did you know that also includes workers compensation?
It’s what we like to refer to as 24/7 coverage. With LifeSecure’s Accident insurance, your clients have on-the-job and off-the-job coverage*. This is one of the many features that helps LifeSecure differentiate itself from the competition – and this can help you stand out to your clients.
For example, let’s say a policyholder suffers an accidental injury on the job. Workers compensation will be there to help cover any medical expenses and lost wages if they spend time away from work during recovery. But as you know, a variety of out-of-pocket expenses can quickly add up during recovery.
That’s where LifeSecure Accident Insurance steps in. It can pay benefits in addition to workers compensation to assist with things like child care, housekeeping, daily bills or whatever other out-of-pocket costs come up during recovery – and it’s up to the policyholder to decide how their cash benefits will be used. And as an accident medical expense product, cash benefits are based on actual medical costs needed to treat an accidental injury, which can often result in higher payouts than scheduled benefit plans.
For more information on some advantages of selling LifeSecure’s Personal Accident coverage, check out our 11 reasons why Personal Accident insurance may be right for you and your clients.
* Exclusions apply for some occupations - refer to the Outline of Coverage for details.
Posted at 06:50 AM in Accident Insurance, Sales Tips | Permalink
Employers want affordable guaranteed issue ancillary benefits. We’ve made it easier to deliver solutions.
Start growing your employer client base and earning potential with guaranteed issue enrollments! We recently reduced voluntary participation requirements for guaranteed issue Critical Illness and Hospital Indemnity enrollments to help you uncover more worksite market opportunities.
Thanks to our expanded rules, you can:
See the summary of guaranteed issue enrollment requirements below for more details.
By creating a more flexible enrollment solution for worksite groups, it’s easier than ever for more businesses to offer this important protection to employees. Don’t miss your chance to turn any size business into big business with LifeSecure!
Get in touch with your Regional Sales Manager with any questions and to discover why LifeSecure is an ideal fit for your employer clients. And if you're ready to sell, check out our Tools for Worksite Enrollments, a toolkit of helpful resources to create a successful end-to-end worksite sales and service experience for your clients and their employees
Businesses with 3 to 5 employees
Businesses with 6 or more employees
Guaranteed issue worksite coverage, by product
* CI & HI: Simplified Issue underwriting available down to three lives with or without employer contribution
Posted at 08:33 AM | Permalink